# NEXUS AI Support

Authenticated agents can manage organization support tickets through the platform API and MCP.

## Operations

Support workflows include creating a ticket, listing tickets, reading a ticket and its message thread, replying, and updating ticket status.

The MCP tools are `nexusai_support_ticket_create`, `nexusai_support_ticket_list`, `nexusai_support_ticket_get`, and `nexusai_support_ticket_reply`.

Supported ticket categories include general, billing, technical, deployment, and database. Supported priorities include LOW, MEDIUM, HIGH, and URGENT.

## Safety

Include tool names, request IDs, and non-sensitive error details when reporting an issue. Do not include access tokens, secret values, database passwords, or signed URLs in a ticket.

## Related resources

- [Security](/docs/security.md)
- [MCP tools](/mcp/tools.json)